Return/Refund Policy

Thank you for shopping at Gielare. We are committed to providing you with high-quality products and exceptional customer service. Please review our No Refund and No Return Policy carefully before making a purchase, including preorders. By making a purchase, you agree to the terms and conditions outlined below:

1. Preorder Policy:

1.1 Preorders are advance purchases for items that are currently not in hand or in stock but are expected to be made after the customer purchases. By placing a preorder, you secure your item before it's made.

2. No Refund Policy:

2.1 All sales are final. We do not offer refunds for any purchases, including preorders unless the item you receive is damaged, defective, or significantly different from the item you ordered when received.

2.2 In the event that you receive a damaged, defective, or incorrect item, please contact our customer service team within 5 days of receiving your order. We will evaluate the issue and provide appropriate assistance, which may include a replacement or a store credit at our discretion.

2.3 We do not provide refunds for any reason other than those mentioned in section 2.2.

3. No Return Policy:

3.1 We do not accept returns or exchanges for any items, including preorders unless the item is damaged, defective, or significantly different from the item you ordered or if we personally want to exchange the item for you.

3.2 If your item qualifies for a return or exchange under the circumstances mentioned in section 3.1, you must contact our customer service team within 5 days of receiving your order to initiate the return or exchange process.

3.3 Items must be returned in their original condition, with all tags and packaging intact.

5. Exceptions:

5.1 In case of extenuating circumstances, Gielare reserves the right to consider exceptions to this policy on a case-by-case basis.

6. Contact Information:

If you have any questions or concerns regarding this policy or your order, please contact our customer service team at: ggielare@gmail.com

7. Agreement:

By making a purchase, including a preorder, from Gielare, you acknowledge that you have read, understood, and agreed to the terms of this No Refund and No Return Policy.

Gielare reserves the right to modify, amend, or change this policy at any time without prior notice. Please check our website or contact our customer service team for the most up-to-date version of this policy before making a purchase.

Thank you for your support of Gielare. We appreciate your business and look forward to serving your fashion needs.